Refund policy

We have a 30-day return policy: you have 30 days after receiving your order to request a return.

To be eligible, the item must be new, unused and in its original packaging so that it can be restocked and resold. You will need your order number or proof of purchase.

To start a return, email enquiries@britoolhallmark.com with your order number and the item(s) you wish to return. We will confirm the return and send instructions. Please enclose your name and order details with the parcel so we can process it quickly. Returns should be sent to: Trade Marque Tools, Unit 5 Ridings Park, Hawks Green, Cannock, Staffordshire WS11 7FJ.

Items sent back without first requesting a return may not be accepted. For change-of-mind returns the cost of return postage is your responsibility, and we recommend a tracked service. Faulty, damaged or incorrectly supplied items are returned at our cost.

Damaged, faulty or incorrect items

Please inspect your order on arrival and contact us straight away if anything is defective, damaged or not what you ordered, so we can put it right. Faults that appear later may be covered by the Lifetime Tool Guarantee. See Warranty Claims.

Exceptions / non-returnable items

We cannot accept returns of tools that have been used, marked or fitted, items not in their original packaging, special orders or items sourced specifically for you, and gift cards. If you are unsure whether an item can be returned, please get in touch first.

Exchanges

The quickest way to exchange is to return the item you have and, once the return is accepted, place a new order for the item you want.

Your right to cancel

Under the Consumer Contracts Regulations you may cancel an online order within 14 days of receiving it, for any reason. Let us know in writing within that period and return the goods as above. This does not affect your statutory rights in relation to faulty goods.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a little longer to show it. If more than 15 business days have passed since approval, contact us at enquiries@britoolhallmark.com.